NEXT INTERNATIONAL, INC. TERMS AND CONDITIONS

By placing an order with Next International, Inc., you (hereafter referred to as the "customer") agree to be bound by the Terms and Conditions listed here in their entirety. The customer agrees that the following terms and conditions are the exclusive terms governing the sales transaction between the customer and Next International, Inc. Attempts to alter, supplement, modify, or amend these terms and conditions by the customer will be considered a material alteration of this agreement and, therefore, are null and void. These terms and conditions are subject to change at any time, without prior written, verbal, or material notice. Please check these terms and conditions carefully each time you place an order with Next International, Inc.

General WARRANTIES

Next International, Inc. manufactures 'custom computer systems'. Insofar as NEXT International, Inc. can'manufacture a 'custom computer system' from parts, NEXT International, Inc. is an OEM manufacturer of 'custom computer systems'. Parts sold by NEXT International, Inc. are not manufactured by NEXT International, Inc. The products may, however, be covered by each manufacturer's warranty, service, and support policy (if any). NEXT International, Inc. assigns and passes through to the customer any manufacturer warranty, and the customer acknowledges that it shall have recourse only under such warranties and only as against the manufacturer of the products after the NEXT International, Inc. warranty period for each product is expired. NEXT International, Inc. MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. NEXT International, Inc. DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.

LIMITATION OF LIABILITY

IN ALL CIRCUMSTANCES NEXT International, Inc.s MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. NEXT International, Inc. SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS ITSELLS WHICH EXCEEDS THIS LIABILITY LIMIT. NEXT International, Inc. SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER OR FOR MALFUNTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT NEXT International, Inc. IS APPRISED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

GENERAL TERMS AND CONDITIONS; SALES TERMS AND CONDITIONS:

*There is a $20.00 drop-shipment fee on all Supermicro products shipped directly from California.

Telephone calls to Next Support and Service (888-293-3889) are recorded without notice. Please use e-mail (service@neqx.com) if this bothers you or violates your state law and you do not wish to be recorded.

* All sales and prices are final at the date the orders are shipped or picked up.

The warranty period starts on the date orders are shipped or picked up.

Next International, Inc. is not responsible for errors in typography or photography.

Next International, Inc. does not sell customer data.

Payment Terms and Orders:

An order is not binding upon NEXT International, Inc. until it is accepted; NEXT International, Inc. must receive payment before it will accept an order. Payment for the product(s) ordered is due prior to shipment. Customers can make payment by credit card, wire transfer, or some other method prearranged with Next International, Inc. The customer agrees to pay the amount(s) due as specified on the invoice.

Shipping, Handling, and Insurance Charges:

The total cost for the purchase of any product will include shipping, handling, and insurance charges shown on the Next International, Inc. invoice. Shipping, handling, and insurance charges will not be refunded under any circumstances.

Title: Risk of Loss and Delivery Terms:

NEXT International, Inc. will arrange for the shipment of ordered product(s) to the customer at a Free On Board (F.O.B.) shipping point, meaning title to the product(s) (excepting software) and risk of loss passes to the customer upon delivery to the carrier. The title to the software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken (customer agrees to be bound as well when pre-installed software is requested, i.e. operating systems and programs). NEXT International, Inc. will advise customers of estimated shipping dates, but NEXT International, Inc. will, under no circumstances, be responsible for delays in delivery and associated damages due to events beyond its reasonable control, including, without limitation, acts of war, acts of God or public enemy, acts of federal, state, or local government, fire, floods, civil disobedience, strikes, bovine stampedes, lockouts, and freight embargoes. Shipments that a customer believes are "less" an item must be brought to the attention of Next Service and Support immediately upon delivery (see Package Less an Item below).

Delivery Signature Required:

All shipments are sent "signature required" and must be signed for at the point of delivery.

Governing Law and Jurisdiction:

Any dispute arising out of or related to these Terms and Conditions or the sales transaction between NEXT International, Inc. and the customer shall be governed by the laws of the State of Texas, without regard to its conflicts of law rules. The validity, interpretation, and performance of this agreement shall not be governed by the 'United Nations Convention on the International Sale of Goods'. NEXT International, Inc. and the customer consent to the exclusive jurisdiction and venue of the State Courts of the State of Texas, Dallas County, to resolve any dispute between them related hereto, and the parties waive all rights to contest this exclusive jurisdiction and venue of such courts. Finally, the customer also agrees not to bring any legal action, based upon any legal theory, including contract, tort, equity, or otherwise, against NEXT International, Inc. that is more than one year after the date of the applicable invoice.

Severability:

If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Texas law.

Waiver:

The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Entire Agreement:

These terms and conditions, together with the NEXT International, Inc. invoice respecting the products ordered by Customer, are the complete and exclusive agreement between NEXT International, Inc. and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between NEXT International, Inc. and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.

The following sections of this agreement detail:

• Special Terms
• Specific System(s) Warranty
• Specific Part(s) Warranty
• Next: Superior Warranty
• Shipments Less an Item

SPECIAL TERMS:

Express replacement always depends on availability. The extra warranty years are the same as the initial warranty period. A 1-year warranty system with an extra-year warranty added is not a 2- or 3-year superior warranty. It will be treated as if it were a standard warranty item during the second year. Warranty replacement always depends on the availability of extended warranty items.

Customer error exchanges incur a restocking fee of at least 10% and can be as high as 20% of the original purchase price for some products.

SPECIFIC SYSTEM(s) WARRANTY:

Basic Systems:

Basic systems possess the next 1-year 'PARTS WARRANTY' only.

Custom Systems:

A 'CUSTOM-CONFIGURED SYSTEM(S)' warranty information may vary.

'CUSTOM-CONFIGURED SYSTEM(S)' possess the minimum NEXT 1-Year 'PARTS WARRANTY'.

Complete Next Systems:

All complete advertised systems carry the Next Superior Warranty. To check if your custom system is eligible for a 3-year superior warranty, please check the copy of your invoice or call our sales department at 800-730-6398.

NOTES:

Special Note 1: All complete systems, no matter their NEXT warranty period (1 or 3 years), carry the NEXT thirty (30) day money-back guarantee (see the refund section under NEXT Superior Warranty for details).

Special Note 2: Next International bears no responsibility for the replacement of software CD keys.

Special Note 3: Windows-branded software that requires registration (i.e., Windows XP Home and Professional, as well as Office XP Suites and Publisher) is not eligible for refund at any time after it is shipped to the customer or picked up.

Special Note 4: Items returned for refund that are damaged (not talking about shipping damage here) are not eligible for refund and will be returned to the customer as is.

Special Note 5: International customers are not eligible for cross-shipment of memory or processors.

SPECIFIC PART(s) WARRANTY:

Next International, Inc. provides a 30-day limited warranty for parts, labor, and tech support unless noted otherwise on the invoice. After this thirty-day period, the customer should contact the manufacturer for warranty service.

Repair:

Parts orders are eligible for warranty repair up to 30 days after purchase. The 30-day period starts the day parts are shipped or picked up from Next International, Inc.

Refund:

Customers have a fifteen (15) day money-back guarantee period with the following restrictions: No return on custom systems or special order products. Non-defective merchandise is subject to a 15% restocking fee. Damaged merchandise shall not be considered for a refund. Period starts from the shipping date on Next International, Inc.'s invoice. Parts with all accessories, manuals, cables, etc. in resalable condition returned to NEXT International, Inc. within the fifteen (15) day refund period are eligible for a full refund (minus shipping, handling, and insurance charges) if said items are determined to be defective by NEXT International, Inc. If the product is determined to be functional (non-defective) by Next International, customers are eligible to return the part with a 15% restocking fee or full store credit applied to their Next International, Inc. account for 6 months. All refund amounts are based on the current market value of the product or the amount shown on the invoice, whichever is less at the time the RMA is issued. Refunds will not be considered for separate software, monitor, or processor/CPU orders (retail or OEM; if the part is purchased by itself or only with others of its type, no refund is available). Windows-branded software that requires registration (i.e., Windows XP Home and Professional, as well as Office XP Suites and Publisher) is not eligible for refund at any time after it is shipped to the customer or picked up. There are no refunds on special-order items.

Exchange:

Customers have a fifteen-day exchange period. Whether the parts are defective or not, customers can return them for exchange with another brand or model (customer exchange does not apply to any special order items). All exchange amounts are based on the current market value of the product or the amount shown on the invoice, whichever is less at the time the RMA is issued. No exchanges on separate software, monitor, or processor/CPU orders (RETAIL or OEM; if the part is purchased by itself or only with others of its type, no exchange is available). Original order shipping costs will not be refunded. The customer must pre-pay shipping fees for the returned item and any shipping costs involved in getting the exchanged item to them. No other fees apply. Windows-branded software that requires registration (i.e., Windows XP Home and Professional, as well as Office XP Suites and Publisher) is not eligible for refund at any time after it is shipped to the customer or picked up. All dates start from the date of the original purchase, with no exceptions, with regards to exchanging an item received in an earlier exchange.

Replacement:

Parts with a 30-day warranty (excluding OEM CPUs and other items specifically mentioned on the customer invoice with less than a 30-day warranty) are eligible for replacement (within the warranty period) if they are determined to be defective by NEXT International, Inc. Replacement of items is always subject to the availability of parts at Next International, Inc. Replacement covers only exactly the same parts. A replacement is not automatically a cross-shipment. Normal replacement requires the customer to send the 'defective' part back to NEXT before a replacement, subject to availability, is shipped to the customer. Next International, Inc. bears no responsibility for the replacement of software CD keys. Next International, Inc. bears no responsibility for the replacement of parts on any set schedule.

Express Cross-Shipment:

Any and all cross-shipments are at the sole discretion of Next International, Inc. In the event a part is defective and requires replacement, express cross-shipment is available within fifteen (15) days of the original NEXT International, Inc. invoice shipping date. Express Cross-Shipment means a replacement part will be shipped to the customer (at Next's expense via ground delivery; the cost difference for faster delivery will be at the customer's expense). Once the part is received, the customer will ship the defective part back to NEXT (at the customer's own expense, pre-paid, and insured) such that it will arrive at NEXT's location within fifteen (15) days of the issuance of the cross-shipment RMA. Monitors, UPS (uninterruptible power supplies), and computer cases are not eligible for cross-shipment.

OEM CPUs:

OEM CPUs have a 30-day warranty. Customers are responsible for indicating their desire for retail and/or OEM CPUs at all times. If a retail CPU is desired, please indicate that in the notes section of your online order or contact the sales staff by phone and let them know.

Compatibility:

Next International, Inc. does not guarantee any compatibility with hardware or software that is not purchased from Next. Under certain conditions, Next does not guarantee compatibility with items purchased from Next. 1) known incompatibilities between products that are listed on the technical support pages of an item manufacturer, manufacturer specifications pages, or widely known incompatibilities; 2) products purchased from NEXT without consultation of NEXT sales staff where the compatibility of an item is known to be questionable by said staff.

Damaged Shipment(s):

The customer, upon receipt of a package or product that is 'damaged', must contact the shipping company (be it UPS, FedEx, et cetera) to ask for an inspection of the 'damaged' merchandise. The package or product will then be inspected. If it is concluded that the package is damaged during shipping, which will be determined by the shipping company, it will be picked up by the shipping company (be it UPS, FedEx, et cetera). Once the package or product arrives at Next International, Inc., a replacement package or product will be shipped to the customer (subject to availability). Next International, Inc., will not provide immediate replacement or repair for 'a'shipping damaged' package or product until the shipping company resolves the issue. It is not possible to receive a cross-shipment of an item that is damaged during shipping. This is an exception to the express cross-shipment policy. Next defines the term 'Shipping Company' as the company that was used to ship the package to your location.

NEXT SUPERIOR WARRANTY

If a complete system is covered by NEXT International, Inc.'s NEXT SUPERIOR WARRANTY, NEXT International, Inc. provides a 3-year limited warranty for parts, labor, and tech support unless noted otherwise on the invoice. To check if your custom system is eligible for a 3-year superior warranty, please check the copy of your invoice or call our sales department at 800-730-6398.

Repair:

Parts orders are eligible for repair up to three (3) years after purchase. Period starts the day parts are shipped or picked up from Next International, Inc.

Refund:

Systems with a Next International, Inc. Superior Warranty have a thirty (30) day money-back guarantee period with the following restrictions: Non-defective merchandise is subject to a 15% restocking fee. Damaged merchandise shall not be considered for a refund. Period starts from the shipping date on Next International, Inc.'s invoice. Parts with all accessories, manuals, cables, etc. in a resalable condition returned to NEXT International, Inc. within the fifteen (30) day refund period are eligible for a full refund (minus shipping, handling, and insurance charges) if said items are determined to be defective by NEXT International, Inc. If the product is determined to be functional (non-defective) by Next International, customers are eligible to return the part with a 15% restocking fee or full store credit applied to their Next International, Inc. account for 6 months. All refund amounts are based on the current market value of the product or the amount shown on the invoice, whichever is less at the time the RMA is issued. No refunds on separate software, monitor, or processor/CPU orders (RETAIL or OEM; if the part is purchased by itself or only with others of its type, no refund is available). Windows-branded software that requires registration (i.e., Windows XP Home and Professional, as well as Office XP Suites and Publisher) is not eligible for refund at any time after it is shipped to the customer or picked up. There are no refunds on special-order items.

Exchange:

Customers have a thirty-day exchange period. Whether the parts are defective or not, customers can return them for exchange with another brand or model (customer exchange does not apply to any special order items). All exchange amounts are based on the current market value of the product or the amount shown on the invoice, whichever is less at the time the RMA is issued. No exchanges on separate software, monitor, or processor/CPU orders (RETAIL or OEM; if the part is purchased by itself or only with others of its type, no exchange is available). Original order shipping costs will not be refunded. The customer must pre-pay shipping fees for the returned item and any shipping costs involved in getting the exchanged item to them. No other fees apply. Windows-branded software that requires registration (i.e., Windows XP Home and Professional, as well as Office XP Suites and Publisher) is not eligible for refund at any time after it is shipped to the customer or picked up. All dates start from the date of the original purchase, with no exceptions, with regards to exchanging an item received in an earlier exchange.

Replacement:

Parts with a three-year warranty (excluding OEM CPUs and other items specifically mentioned on the customer invoice with less than a three-year warranty) are eligible for replacement (within their warranty period) if they are determined to be defective by NEXT International, Inc. Replacement of items is always subject to the availability of parts at Next International, Inc. Replacement covers only exactly the same parts. A replacement is not automatically a cross-shipment. Normal replacement requires the customer to send the 'defective' part back to NEXT before a replacement, subject to availability, is shipped to the customer. Next International, Inc. bears no responsibility for the replacement of software CD keys.

Express Cross-Shipment:

Any and all cross-shipments are at the sole discretion of Next International, Inc. In the event a part is defective and requires replacement, express cross-shipment is available within thirty (30) days of the original NEXT International, Inc. invoice shipping date. Express Cross-Shipment means a replacement part will be shipped to you (at Next's expense via ground delivery; the cost difference for faster delivery will be at the customer's expense). Once the part is received, you will ship the defective part back to NEXT (at your own expense, pre-paid and insured) such that it will arrive at NEXT's location within fifteen (15) days of the issuance of the cross-shipment RMA. After thirty (30) days (thirty (30) days from the invoice's shipping date), any cross-shipment is subject to a non-refundable $30.00 fee. Monitors, UPS (uninterruptible power supplies), and computer cases are not eligible for cross-shipment.

OEM CPUs:

OEM CPUs have a 30-day warranty. Customers are responsible for indicating their desire for retail and/or OEM CPUs at all times.

Compatibility:

Next International, Inc. does not guarantee any compatibility with hardware or software that is not purchased from Next. Under certain conditions, Next does not guarantee compatibility with items purchased from Next. 1) known incompatibilities between products that are listed on the technical support page FAQ; 2) products purchased from NEXT without consultation of NEXT sales staff where the compatibility of an item is known to be questionable.

Damaged Shipment(s):

The customer, upon receipt of a package or product that is 'damaged', must contact the shipping company (be it UPS, FedEx, et cetera) to ask for an inspection of the 'damaged' merchandise. The package or product will then be inspected. If it is concluded that the package is damaged during shipping, which will be determined by the shipping company, it will be picked up by the shipping company (be it UPS, FedEx, et cetera). Once the package or product arrives at Next International, Inc., a replacement package or product will be shipped to the customer (subject to availability). Next International, Inc., will not provide immediate replacement or repair for 'a'shipping damaged' package or product until the shipping company resolves the issue. It is not possible to receive a cross-shipment of an item that is damaged during shipping. This is an exception to the express cross-shipment policy. Next defines the term 'Shipping Company' as the company that was used to ship the package to your location.

Shipments Less an Item

Shipments that a customer believes are "less" must be brought to the attention of Next Service and Support immediately upon delivery (please call service and support at 1-888-293-3889; do not e-mail service, support, or sales; please call). All shipments are sent "signature required" and must be signed for at the point of delivery. If the package is opened when delivered by the shipping company, Next Support advises an immediate examination of the contents and their condition. Compare them with the contents on the shipping invoice sent with the products (the shipping invoice/packing slip is pink and contained in a plastic sleeve on the side of the package unless the shipment was a drop-shipment). If the shipping company refuses to allow an inspection or comparison of the contents of the packing slip, refuse the opened package(s). (NEXT does not anticipate a situation where a shipping company would refuse a good faith examination, but if it occurs, please refuse the package immediately.) If the package has not been tampered with and you accepted the package by signing for it, please remember that Next International, Inc. will thoroughly investigate any instance of "Shipment Less an Item." You, the customer, must inform NEXT of a "Shipment Less an Item" situation within two days of delivery. If an investigation by NEXT reveals that the item was not shipped to the customer location by NEXT, it will be replaced by NEXT. If the investigation reveals the customer accepted a package that had been tampered with (in transit), an insurance claim must be made, as Next will not immediately replace an item under those conditions. If the investigation reveals Next shipped the item to the proper address, the item was signed for, and the container was not tampered with, no replacement will be made. This last situation assumes the customer performed due diligence in accepting a package that had not been tampered with and signed for the package, accepting the NEXT International, Inc. "Shipments Less an Item" terms in the process.

RMA (READ CAREFULLY):

All returns require an RMA (Return Merchandise Authorization) number within the warranty period of the product. To request an RMA number, please call our customer service department at 1-888-293-3889. To answer any questions or get further information, please call our sales department at 1-800-730-6398. To take advantage of the NEXT International, Inc. RMA Policy, you (the "customer") agree to comply with the NEXT International, Inc. RMA Procedure below. Any breach of the NEXT International, Inc. RMA Procedure will result in the loss of the NEXT International, Inc. replacement, return, service, or cross-shipment guarantees. All shipments not in compliance with these instructions will be rejected. Alteration of this (written) agreement by the customer without the express, written, permission of NEXT International, Inc. constitutes a material breach of the agreement,rendering it and any issued RMA void, and precludes the issuance of an RMA (return merchandise authorization) if one has not already been issued. This agreement is a contract. Please read it carefully. It defines your obligations to NEXT International, Inc. and NEXT International's obligations to you, the customer.

To receive an RMA (Return Merchandise Authorization), you (the "customer") explicitly agree to the following:

1. You, the customer, certify that there is no physical damage to any part(s), accessories, or product(s) you intend to send to Next for refund, exchange, repair under warranty, replacement under warranty, and/or service under warranty. All parts and original packaging must be in good physical condition (NEXT makes this determination). Physical damage to any part voids the warranty. Writing anything on or in any retail package will result in a restock fee of 25% for that product.

2. You, the customer, agree to send the originally shipped product back to NEXT International, Inc., shipping pre-paid and insured. The RMA number(s) must be clearly marked on the outside of the package. Next International reserves the right to refuse any RMA packages without the RMA number marked on the outside of the box. Damage to or loss of goods during RMA shipment is the sole responsibility of the customer.

3. Systems (and/or monitors) will be shipped in their original packaging material for shipment back to Next. By signing this document and agreeing to its terms, you agree to pay a fee if systems or monitors are not packaged in their original shipping material. A minimum fee (depending on the cost of the manufacturer's boxing requirements and Next International, Inc.'s discretion) of $15.00 will be charged to re-package the system and/or monitors when they are returned to you, the customer.

4. Next International will ship products or their replacements via UPS ground free of charge. IF returned product(s) are defective in any way (physical damage voids warranty and precludes issuance of ANY refund at any time per the stated Terms and Conditions, see below; incompatibility with non-NEXT purchased products is not considered a defect). If original packaging materials are not used to ship a "system," Next International, Inc. reserves the right to charge a fee, per 3 above, to recover the costs associated with properly packaging the product for shipment to you, the customer (and to and from suppliers). Next International reserves the right to charge a shipping and handling fee to send replacement products to locations outside the United States.

5. Next International, Inc. reserves the right to refuse any returns (including pick-up orders) without the proper RMA (Return Merchandise Authorization). If the original product is not received within fifteen (15) days of the issuance of an RMA, the RMA will be cancelled and another must be requested (tech support contact number: 888-293-3889). All RMA numbers must be printed in bold print on the outside of the shipping container(s). NEXT takes no responsibility for the refusal of any package if the RMA number is written too small for NEXT shipping to see or is not written on the package at all. Writing anything on or in any retail package will result in a restock fee of 25% for that product.

6. This RMA paperwork expires 5 days from the date it is faxed or e-mailed to you, the customer. If the RMA request is not faxed back (filled in completely to NEXT International's specifications and signed) to NEXT within five (5) days of its issuance, no RMA will be issued, and the request will be cancelled. Writing anything on any retail package and/or item will result in a restock fee of 25% for that product.

7. On all items returned for refund or store credit (HCR) ONLY, the customer agrees to send the originally shipped product back to NEXT International, Inc. (in the original shipping container with all components, manuals, drivers, cables, attachments, etc.) shipping pre-paid and insured (NEXT will in no way pay for any item to be shipped back to NEXT from the customer location). If the product, when shipped by the customer, is uninsured or under-insured, NEXT International, Inc. bears no responsibility for loss, damage, or other problems associated with under-insured or uninsured packages sent via the postal system or private carrier. If any accessories, cables, or manuals are missing on any return items, Next International, Inc. holds the right to bill the customers for the associated costs. Writing anything on any retail package and/or item will result in a restock fee of 25% for that product.

8. The customer will provide a valid email address: ***_________________________________*** Next, I will e-mail non-CS RMAs to this address. The customer will provide a valid shipping address (see first page). The customer will provide valid credit card information (see first page).

9. Customers are eligible for cross-shipment for replacement of any part within 15 days for parts orders and 30 days for "complete systems" (per the "parts warranty" and "superior warranty" definition of "complete system," i.e., if the warranty is listed as 1 year on the invoice of a system you purchased, then you have 15 days to request a cross-shipment, not 30). After these periods, customers can request cross-shipment service for a non-refundable fee of $30.00 within the first year of the warranty period. Special restrictions may apply. The availability of replacement parts is subject to change. Next International, Inc. will not exchange new parts (different products) for parts that are no longer available. Next International reserves the right to charge a shipping and handling fee to send replacement products to locations outside the United States.

10. The customer will write the RMA number on return packages at least once in large print. Packages returned to Next without the proper RMA number displayed will be returned unopened to the sender. Packages mistakenly mailed to another address are the customer's responsibility, and Next reserves the right to charge the customer for said product if it is not returned.

11. Customers requesting a refund authorize Next International, Inc. to charge a 15% restocking fee (if the product returned is not, in fact, defective and/or if the customer refuses replacement parts to remedy the defect) per the Terms and Conditions. If the original product (including all accessories) is not received within fifteen (15) days of the issuance of a refund RMA, no refund will be issued. Writing anything on any retail package will result in a restock fee of 25% for that product. Any and all products returned for refund are subject to pro-ration, on a basis of 12 months after the first month of use. There is no refund on shipping charges of any kind.

12. Granting an out-of-warranty RMA is at the sole discretion of Next International, Inc.

13. All warranties will be void if Next International, Inc. finds the products have been abused, altered (as determined by Next International, Inc. and/or its suppliers), or sent back incomplete. Writing on any retail package and/or item will result in a restock fee of 25% for that product.

14. All returns for warranty repairs should not include any cables, manuals, software, accessories, etc. unless otherwise instructed by Next International. Next International is not responsible for missing cables, media accessories, etc.

15. All RMA parts are subject to a $29.95 PNF (problem not found) fee if they are to be found non-defective by Next International. The PNF (Problem Not Found) fee applies to all RMA parts, including cross-shipments.

16. All RMA systems are subject to a $49.95 PNF (problem not found) fee if they are to be found non-defective by Next International. The PNF (Problem Not Found) fee applies to all RMA parts, including cross-shipments.

17. Cross-shipment RMA numbers are listed on the invoice provided with the cross-shipped item on delivery. Next does not e-mail a cross-shipment RMA number unless requested.

18. The customer agrees to hold NEXT International, Inc. harmless for any and all problems, including loss of data, damaged shipments, mental and emotional distress, loss of business, loss of self-esteem, et cetera, associated with any transactions involving NEXT International, Inc. as a first, second, third, or tertiary party to any and all transactions. Writing on any retail package or item will result in a restock fee of 25% for that product.

19. Store Credit (a.k.a. House Credit HCR) is good for 6 months, starting on the day the RMA for the same is issued.

20. If this RMA number is re-activated in the future per customer request, you agree to be held by the original RMA agreement without the need to sign another agreement at that time. Such re-activations are at the discretion of Next International, Inc.

21. Windows-branded software that requires registration (i.e., Windows XP Home and Professional, as well as Office XP Suites and Publisher) is not eligible for refund at any time after it is shipped to the customer or picked up.

22. Next International bears no responsibility for the replacement of software CD keys.

23. *Please assume all telephone calls to Next Support and Service (888-293-3889) are recorded. Please use e-mail (service@neqx.com) if this bothers you or violates your state law and you do not wish to be recorded.

24. Unsigned, incomplete, and/or altered RMA documentation will not be processed (please read the form carefully).

25. The customer is responsible for shipping costs when shipping products from the customer to NEXT. NEXT assumes no responsibility for shipping costs when shipping products from the customer to NEXT for purposes of RMA.

26. The customer is responsible for drop-shipment fees when shipping a product from a manufacturer or distributor to the customer when it is not available or in-stock at NEXT. NEXT assumes no responsibility for drop-shipment fees when shipping products from the manufacturer to the customer for purposes of RMA when they are not available or in-stock at NEXT.

27. Next International, Inc. encourages you to read this document carefully before signing and faxing it to Next.